DHL
Introduction
DHL can be delivered to most countries and regions in the world. Most non-restricted products can be shipped, except for those prohibited by customs regulations of countries and those prohibited by aviation. Different countries and regions have different requirements for import customs clearance. Please confirm in advance whether the package you send meets the requirements of the destination customs.
Time
● DHL transport reference time: 2-10 days. Can be delivered to most countries and regions worldwide.
*Note: The transport reference time is the estimated average time. Since logistics transportation is affected by the destination country and region, weather, customs policy, express delivery busy period, customs clearance, etc., for reference only!
● Handling fee: 200 JPY
*If the shipping date falls on a Japanese public holiday, DHL will not be able to arrange pickup. Your shipment will be postponed to the next working day.
Requirements
DHL service is generally used for personal customs clearance, and the package must be sent within the reasonable range of personal use. If it exceeds the reasonable range of personal use and causes customs clearance failure, the user must bear the losses.
※Note: 1. If you want to choose DHL's B2B line (commercial customs clearance line), please contact customer service; 2. If you want to send beverages with an alcohol concentration of more than 24 degrees, please consult the customs of your country in advance about the relevant restrictions.
***Please note:
*Members are required to truthfully declare the amount, quantity and name of the goods. Members are responsible for any costs incurred as a result of false declarations.
*【Updated on September 11, 2025】 To ensure smooth customs clearance and delivery of your parcel, please comply with the following requirements and provide accurate and truthful declaration information:
1. Avoid using vague or unclear descriptions. Please do not use ambiguous or overly broad terms such as "Cloth", "Other", or "Ticket" for declaration. Such descriptions may lead to customs rejection, delays, inspection, or failed delivery. If any issues related to customs clearance, delays, or loss of parcels arise due to unclear, ambiguous, or incorrect declaration, the responsibility and associated consequences shall be borne by the sender/recipient.
2. Correctly specify product category and name. For cotton fabric items, please select: Primary category: Textiles / Fabric / Material; Secondary category: Cotton fabric.
3. If the product does not have a corresponding declaration option in the system, please contact Customer Service in advance to confirm whether the item is acceptable for shipment. If confirmed, please select "Other" under the corresponding primary category and provide detailed product information in the declaration field, including material, purpose, and type.
4. According to customs regulations, when shipping parcels via channels such as DHL, the recipient's full and real name must be provided, and the category, name, quantity, and declared value of the goods must be declared truthfully. If false declarations result in customs detention, fines, return shipment, or other losses, all related costs and legal responsibilities shall be borne by the recipient; Rakufun will not be held responsible.
*Volumetric weight (KG)= Length（cm）x Width（cm）x Height（cm）÷ 5000. If the volumetric weight is greater than the actual weight, DHL chargeable weight of your shipment will always be calculated on whichever is greater. E.g: If the volumetric weight of the package size is 10kg and the actual weight is 5kg, the weight of the volumetric weight of 10kg will be charged).
DHL shipping fee contains fuel charge and emergency surcharge.
*Notes: The shipping rates table does not include handling fees.
For volumetric weight calculation, the package's length, width, and height are measured in centimeters (cm), with each dimension rounded up to the nearest whole number (e.g., 19.3 cm is counted as 20 cm, and 19.03 cm is also counted as 20 cm). Measurements are based on the package's maximum outer dimensions. In practice, the longest side in each direction is taken, including any increases caused by outer packaging, wrapping, bulging, or slight tilting.
During transportation, packages may undergo minor deformation due to uncontrollable factors such as stacking pressure or drops. Any dimensional variance within approximately 1 cm on a single side resulting from such conditions is considered a normal shipping tolerance and is not eligible for claims.
This method follows common international shipping practices to ensure consistency and reasonableness in measurements.
| Weight | DHL (JPY) |
|---|
*Notes: The shipping rates table does not include handling fees.
Prohibited Items
DHL and Japan Post have different regulations on prohibited items. Please check the details:
● Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, insects or birds).
● Hunting (animal) trophies, animal products such as ivory, shark fins, animal remains, or animal by-products or extracts for non-human use, prohibited by CITES regulations or local laws.
● Human remains or ashes in any form.
● Gold and silver (any precious metal).
● Cash (bank notes, cash notes, coins), traveler's checks and activated credit cards.
● Gemstones of lost value and incomplete value (cut or uncut, polished or unpolished).
● Complete firearms, ammunition, explosives, explosive devices, including inert explosives or test samples, air guns, replica or imitation firearms or ammunition.
● Illegal items, such as prohibited drugs, including but not limited to narcotic stimulants, sedatives or hallucinogens. Marijuana or its derivatives.
● Sunscreen products are not supported for delivery due to the need to provide MSDS certification and strict export restrictions.
● Devices containing more than 2 lithium batteries in a single package.
● All food, medicine, medical equipment, and health products (such as contact lenses, painkillers, milk powder, etc.).
● Flammable and explosive items: essential oils, perfumes, aerosol sprays, glue, paint, hair dye, etc.
● Cosmetics regulations: For liquid cosmetics, an SDS (Safety Data Sheet) is required. Liquid cosmetics include but are not limited to: mascara, liquid foundation, body lotion, emulsion, etc. (Please contact customer service if you need to ship these items.)
● Products with multiple built-in lithium batteries: The following items are prohibited due to multiple built-in lithium batteries: Nintendo Switch and similar gaming devices; Bluetooth earphones.
● Batteries and power-related products: e-cigarettes, power banks, portable power stations.
● Digital product restrictions: No more than 2 digital devices per package; if declaring a single device (e.g., a camera), its accessories must be within a reasonable quantity: Charger ×1, Battery ×1; if exceeding a reasonable quantity (e.g., more than 2 chargers for one device), the excess must be declared separately.
● If the declared item is a SET product, all items within the set must be individually and clearly declared (including specific product names).
● Alcohol products must clearly state the brand name, volume per bottle, and alcohol content in the declaration. The information must be complete and accurate.
● Shock absorbers for cars and motorcycles require safety certification documents issued by the manufacturer or wholesaler, such as an SDS or A114 certificate. (Please contact customer service if you need to ship these items.)
※Note: 1. The restrictions on banned products in each country and region are different, so when using DHL services, it is recommended that users check the customs entry restrictions of the country they want to send to on the DHL official website (such as items containing animal ingredients and weapons and knives cannot be imported into the UK). 2. If the package you send contains a logo such as "Aviation Attention", you need to submit the MSDS safety data sheet file to DHL in advance.
Insurance & Claim
Insurance: DHL only provides insurance service for the value of goods (international freight is not insured). If 1.2% of the declared commodity amount is less than 2,500 yen, it will be charged at 2,500 yen; if 1.2% of the declared amount is greater than 2,500 yen, it will be charged at 1.2% of the declared amount.
Insurance claims: If your package is lost or damaged during international transportation, the actual compensation amount will be mainly determined based on the local DHL company's investigation results.
1. Packages without insurance: International freight will not be compensated. The compensation amount is calculated at 22SDR per kilo (1sdr=153.76 yen). The maximum claim amount does not exceed the declared amount. If you cannot accept the regulations, it is recommended that you purchase paid insurance service by DHL. Thank you for understanding.
2. Packages with insurance purchased: Package loss — you should provide the materials for claims and the materials should be correct, the compensation amount is: the value of the items declared + international shipping costs, and the maximum compensation amount is the upper limit of the amount after purchasing insurance. Package damage only — you should provide the materials for claims and the materials should be correct; if the items in the package are damaged, the compensation amount is: the declared price of the damaged goods.
※Note: If you want to apply for DHL insurance service, please contact customer service. (The insured amount is 2,500 yen or 1.2% of the total declared amount, whichever is higher)
Excess material fee: [Updated on July 12, 2024] If the length of any single side of the package size (length, width and height) exceeds 100cm, an additional 3,300 JPY excess material fee is required. If the actual weight or volume weight of a single package exceeds 70kg, an additional 17,000 yen excess material fee is required. If the actual weight or volumetric weight of a single package exceeds 25kg and does not exceed 70kg, an additional 3,300 yen excess material fee will be required. [Updated on November 25, 2022] For details, please see the official announcement of DHL: DHL Surcharges
Freight to remote areas: [Updated on January 1, 2026] From now on, DHL will charge an additional fee of 4,000 yen (tax included) for shipments to remote areas. For details, please check: DHL Surcharges
Overweight Piece Surcharge: If the actual weight or volumetric weight of a single package exceeds 70 kg, an overweight surcharge will apply. The surcharge has been increased from 15,000 JPY per piece to 17,000 JPY per piece.
Delivery Address Correction Fee: The delivery address correction fee has been increased from 1,700 JPY per piece to 1,800 JPY per piece.
Special Handling Surcharge: Applicable to shipments that weigh more than 25 kg but do not exceed 70 kg, or items that cannot be transported via conveyor belts. A Special Handling Surcharge of 3,300 JPY per piece will be charged if any one of the following conditions is met:
1. The actual weight of a single item exceeds 25 kg (actual weight only; volumetric weight not applicable) but does not exceed 70 kg.
2. The item is partially or fully exposed outside the packaging.
3. The packaging material is not a cardboard box, including but not limited to metal, wood, leather, rigid/soft plastic, or expanded polystyrene (EPS).
4. The item is wrapped with shrink wrap, cling film, or stretch film.
5. The item has wheels, handles, or straps.
For DHL shipments, parcels that request basic reinforcement or enhanced reinforcement—including those wrapped with bubble wrap as outer packaging—will be classified as requiring a special handling fee.
High-Risk Area Delivery Surcharge: Applicable to shipments destined for the following countries or regions: Afghanistan, Burkina Faso, Democratic Republic of the Congo, Haiti, Iraq, Lebanon, Libya, Mali, Federal Republic of Somalia, Sudan, Syria, Ukraine, Venezuela, and Yemen. The surcharge has been increased from 4,500 JPY per shipment to 5,000 JPY per shipment.
Trade-Restricted Area Delivery Surcharge: Applicable to shipments destined for the following countries or regions: Central African Republic, Democratic Republic of the Congo, Iran, Iraq, North Korea, Libya, Federal Republic of Somalia, and Yemen. The surcharge has been increased from 4,500 JPY per shipment to 5,000 JPY per shipment.
If a shipment is subject to Oversize or Overweight Additional Surcharges, the Special Handling Surcharge will not be applied simultaneously. Please note: Shipments using Rakuichiban's waterproof film reinforcement service may still be charged this Special Handling Surcharge by DHL. For more details, please check DHL Official Surcharges Page.
Claim materials requirements:
1. The package number and express number of the missing/damaged items.
2. A screenshot of the order (or shopping receipt) of the missing/damaged items on the shopping website (the screenshot/receipt must reflect the specific details of the damaged goods, value, delivery address, the express number and other important information).
3. Photos of the damages. (Detailed photos of the damaged outer box upon receipt, photos of the inner box of the package, and detailed photos of the damages)
※Note: Photos are not required in the case of lost packages.
4. Please indicate whether you have applied for reinforcement service for the damaged package and the packaging of the damaged items (such as whether the box with damaged items inside or the packaging used has been separately reinforced).
Note: Please be sure to follow the rules. If the user submits prohibited items without authorization and they are seized and destroyed by customs, all losses must be borne by the user. Therefore, please do not send prohibited items and declare them truthfully. Thank you for your understanding and support!
Disclaimer
We recommend that you send the packages according to the customs requirements of your local customs. If the customs inspection finds that the items, quantity, value, etc. in your package do not meet the import customs clearance requirements, you may be required to provide relevant customs clearance materials, pay tariffs, return shipments, etc. We cannot deal customs clearance matters for the package to arrive at the destination country. The recipient needs to handle it by himself/herself. Please clarify and agree to the above matters before choosing DHL to send. Thank you for your understanding and support!
